We hope you love your Poised London shoes as much as we do, but if for some reason you would like to return any items, that is not a prob! If you are a UK based customer, you will receive a returns label in your parcel so that you can send them back to us free of charge. We accept returns 28 days after your purchase date, so you have plenty of time to decide. If you need any help at all, please contact customer services at email@example.com and one of our lovely team members will be happy to help! For more information please visit our returns policy.