All our shoes are vegan! We only use faux leather & are animal-cruelty free!

FAQs

What are the delivery charges?

Standard Shipping - £2.99

Free Standard Shipping (on all orders over £50) - £0.00

UK Next Day - £3.99

Free UK Next Day (on all orders over £60) - £0.00

Saturday - £5.99

Free Saturday (orders over £70) - £0.00

International Europe - £5.99-£12.99

International Rest of the World - £5.99

Please click here for international deliveries
 

How long will delivery take?

Standard Shipping – Delivery time of 3 - 4 working days from date of dispatch*

UK Next Day – Delivery time Next working day from date of dispatch*

Saturday Delivery - Delivered Saturday by 2pm if ordered before 3pm Friday

International Europe – Delivery time 2 – 10 working days from date of dispatch*

Rest of the world – Delivery time 3 – 10 working days from date of dispatch*

*please note all next day delivery orders received by 4pm are dispatched the same day, any orders received after 6pm are dispatched the next working day.

Have you received my return?

If you have returned the parcel via a trackable service, we recommended tracking the parcel to see if it has been delivered before contacting us. If the parcel is showing as delviered, kindly allow 10 - 14 working days for us to process your return.

Can I return my item for a exchange?

Sure, please state this is the returns form, for what shoe, size and quantity.

Can I amend my order?

If you have had no dispatch notification please contacts right away so we can amend this for you. If the item has been dispatched please wait for the item and return. stating on the return form for the item you wish to exchange for.

Will I be charged import duties?

Not for deliveries in the UK, however, International deliveries may incur customs fees but you will need to confirm with your courier.

Do you deliver to po boxes and bfpo addresses?

Yes we do.

Can I use more than one discount on my order?

Unfortunately no, we only allow one discount/promo code per order.

Do you accept student discount?

Of course! Please see our students page for more details.

Why won't my discount code work?

Depending on the code/promo some codes will be for certain categories. Also some codes expire so you may be outside the use by date.

Do you have a size guide?

Please visit this page to view our size guide.

Which payment methods do you accept?

We Accept ALL major Credit Cards and Paypal and the following Currencies USD, EUR and AUD.

What are the delivery times during the Christmas period?

Although Poised London will try it's up most to have every order dispatched on time however during the Christmas period the couriers do fall a day behind with delivery times, so please order bear this in mind when selecting your delivery method.

How secure is shopping on the online shop? Is m data protected?

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

What exactly happens after ordering?

After placing your order, an email will be sent with your order details (please check your spam/junk folder). You will then receive another email confirming the item has been dispatched and is on it’s way to you.

I never received a email confirming my order?

Please check your spam/junk folders, if you still haven't received an order confirmation then contact us at help@poisedlondon.com

Do I receive a involve for my order?

Yes an Invoice/Packing Slip will always be included in the parcel.

I am yet to receive my order?

If your item has been dispatched and the selected delivery time has passed, please email us on help@poisedlondon.com. We will get in touch with the couriers and inform you on the whereabouts of your order. If for some reason our courier has lost the item, we will post a free replacement item.

What if the item does not fit?

We will gladly exchange or refund any order within 30 days of receipt, provided the item is returned does not breach our return policy.