All our shoes are vegan! We only use faux leather & are animal-cruelty free!

Returns

We now offer free UK returns!

We offer a no hassle, simple and free returns service for all UK orders!

You may return any item within 28 days of receipt for a full refund provided the item is in its original, unused condition.

To return an item, simply follow the steps below.

  1. Repackage the item in the original box and packaging.
  2. Peel off the Royal Mail returns label from the returns note and attach it to the front of your parcel ensuring any original delivery labels are covered.
  3. Take your parcel to any Post Office counter and obtain proof of postage. Please do not post the package through the post box as you will need the Post Office receipt.

Please allow up to 5 working days for your return to be processed.

Please retain a receipt / proof of postage from your local post office and email the tracking number to us.

International Returns

You can return any items within 28 days of receipt, if the item is in its original, unused condition.

Simply return to the address below, unfortunately returns will be made at your own cost.

Poised London
Unit 4 Neptune close
Neptune business centre
Rochester
Kent
ME2 4LT

Please allow up to 5 working days for your return to be processed.

Please retain a receipt / proof of postage from your local post office and email the tracking number to us.

 

*Please note any items in the sale section are considered final sale and will not be accepted for return unless faulty.

 

Please be careful when trying on items that you make sure perfumes/deodorants/smoke etc. Please ensure items are tired on a soft surface that does NOT leave marks or scents on the items. Poised London reserves the right to refuse and return items which are used or soiled. This does not affect your statutory rights.